Frequently Asked Questions
Last Updated - 8th March 2021
*Shipping Update for EU Customers*
Further to the removal of EU shipping from 1st January 2021 due to Brexit, we are now slowly reintroducing EU shipping to our site.
We have re-added EU shipping for the following countries:
Republic of Ireland
We will continue to expand our EU shipping in due course - sign up to our email newsletter for updates.
I'm worried about Covid-19, is it safe to place an order?
We are taking every precaution when it comes to Covid-19. We have been isolating since March 2020 and ensure hands and surfaces are thoroughly cleaned before picking and packing orders.
When will I receive my order?
**Please note that due to Covid-19 there may be delays within the postal network due to potential staff shortages. As a result please allow additional time for your order to arrive over and above that quoted in our shipping policy.**
Orders are usually despatched within 3-5 working days from the time you receive order confirmation e-mail. Shipping times vary based on location. For more information please read our shipping policy.
Can I get a refund?
We allow up to 14 days for you to request a refund. Please read our full refund policy for more information.
Do you offer free shipping?
We offer free shipping to the UK on orders over £75.
I'm having problems placing an order...
If you are having problems placing an order please email us at firstname.lastname@example.org - we will do our best to help.
How do pre-orders work?
We sometimes allow pre-orders for stock which is in transit to us. The pre-order page will state when you can expect your order to be shipped. Please note the following:
- Payment is taken immediately when you place your order
- As soon as we receive the stock we will arrange for your order to be sent to you. (This means that you may receive your order sooner than the estimated shipping time quoted on the product page)
I want to place an order but I don't get paid until next week - do you offer payment plans?
We have partnered with Klarna who may be able to offer you a payment plan subject to their terms and conditions. Read on for more information.