Frequently Asked Questions
Last Updated - 4th June 2021
*Shipping Update for EU Customers*
We have fully re-introduced EU shipping but please be aware that there may be delays within the delivery network due to new processes that have been introduced as a result of the UK leaving the European Union and also the ongoing global pandemic.
Before placing an order please ensure that you check your countries VAT and Customs regulations as additional costs may be invoiced to you by our delivery partner prior to delivering your parcel.
When will I receive my order?
**Please note that due to Covid-19 there may be delays within the postal network due to potential staff shortages. As a result please allow additional time for your order to arrive over and above that quoted in our shipping policy.**
Orders are usually despatched within 3-5 working days from the time you receive order confirmation e-mail. Shipping times vary based on location. For more information please read our shipping policy.
Can I get a refund?
We allow up to 14 days for you to request a refund. Please read our full refund policy for more information.
Do you offer free shipping?
We offer free shipping to the UK on orders over £35.
I'm having problems placing an order...
If you are having problems placing an order please email us at firstname.lastname@example.org - we will do our best to help.
I want to place an order but I don't get paid until next week - do you offer payment plans?
We have partnered with Klarna who may be able to offer you a payment plan subject to their terms and conditions. Read on for more information.