Frequently Asked Questions
Last Updated - 7th September 2021
*Taxes for EU Customers*
Your countries taxes will be charged by the delivery company prior to receipt of your parcel. Before placing an order please ensure that you check your countries Tax and Customs regulations to calculate your additional costs. The EU will collect your taxes directly from you via the delivery company because we do not charge your tax up front at the checkout stage.
When will I receive my order?
**Please note that due to Covid-19 there may be delays within the postal network due to potential staff shortages. As a result please allow additional time for your order to arrive over and above that quoted in our shipping policy.**
Orders are usually despatched within 3-5 working days from the time you receive order confirmation e-mail. Shipping times vary based on location. For more information please read our shipping policy.
Can I get a refund?
We allow up to 14 days for you to request a refund. Please read our full refund policy for more information.
I'm having problems placing an order...
If you are having problems placing an order please email us at email@example.com - we will do our best to help.
I want to place an order but I don't get paid until next week - do you offer payment plans?
We have partnered with Klarna who may be able to offer you a payment plan subject to their terms and conditions. Read on for more information.